How to Get BDO ATM card when the old one got Captured or Lost

How to get new BDO ATM card? Is the first question in mind when my six-year-old Equitable PCI ATM card got captured several days ago. I am about to withdraw thousands to buy myself an iPhone 5 on kimstore when unfortunately, the incident happen for reasons I do not know.

Since, I will not be able to retrieve my antique ATM card (because it is captured in an ATM in Puregold Tayuman), I decided to call BDO hotline number 631-8000. The first thing that the customer service representative did is to block my captured ATM card. He afterwards explained that I have to visit BDO branch where I open my account to get new ATM card. Also, I have to bring two valid ID and payment of Php120 for the new card.

bdo atm card

I have to choose between generic and personalized ATM card. The difference between the two is, generic card can be acquired within the day the downside though, when captured again (hopefully not) there is no way for me to retrieve it. Personalized ATM card (customers name embossed on it) on the other hand is obtainable after five working days. This type of ATM card is retrievable when accidentally captured by machine attached to the bank. I need the card immediately so I chose the generic type.


Last November 5,2013 my BDO ATM card was again captured by ATM attached to BDO bank. Good thing I was able to get it back immediately. I just told them a very honest reason that I need to retrieve it because I will go abroad on that same day and will be using it to withdraw cash overseas.

3 comments… add one

  • Dace Gale August 12, 2015, 1:01 pm

    I had an almost the same problem about my captured card last August 9, Sunday. What the bank staff told me is that I need to surrender my captured card to them. But the thing is, “it’s captured so how could I surrender it?” The staff told me that I need to pay a fee of Php 100 for the affidavit of lost because my card is considered “lost”. Therefore, I paid Php 200.

    • Chad November 18, 2015, 12:12 pm

      Hello, did the bank processed the affidavit of loss (notarization) or you have to do it yourself?

      • Adam November 18, 2015, 1:31 pm

        Hi, I was able to get my ATM card without any affidavit. I just talked to the bank manager that I needed the card immediately since I am leaving for abroad on that same day. Also, my card has my name printed on it, and fortunately, I have with me my ID.

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