Here’s How to Get SSS Password in 3 Minutes, If You Forgot It!

Here are 4 easy steps to get or retrieve your SSS password and username online if you forgot it. You can unlock your account in less than 3 minutes assuming you have at least 2 of the 3 essential requirements which the SSS website will ask you to help get your SSS password back.

First off, the length requirement for your SSS password must be around 8 to 20 combinations of alphanumeric characters. The first character is an alphabet. Also, there should be no special characters such as the likes of hash, asterisk, dollar sign, and the percent sign. Your chosen password must also not the same as your user ID.

For security reasons, the SSS website automatically disables or block access to your online account. If you or any unauthorized person happened to type in the wrong password for 5 consecutive times resulting in 5 failed logins. If this case occurs, you need to reset your password to access again your account.

Forgetting your SSS user ID or password occasionally is a common issue for almost everyone. After all, we are all very busy human and we need to keep as many usernames and passwords for the different Philippine government institutions. Do not worry, here are simple ways to recover your SSS user ID or password if it got locked.

In order for you to retrieve your SSS membership password online without leaving your home, you need to have your SS Number and/or your CRN with you.

For those who do not know, CRN stands for Common Reference Number which you can find on your UMID ID (Unified Multi-Purpose ID). The permanent SS number is on your E-1 form when you first register with the Social Security System.

Aside from that, you also need to remember the valid email address that you use when you register your SSS number online. When the 3 simple requirements I’ve mentioned are prepared, here is what you need to do next.

You can either watch the video walkthrough for the complete process or read the complete written instruction.
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Anyway, both options will yield the same result of retrieving your SSS username and password.

4 Easy Steps to Get Your SSS Password if You Forgot it

Step 1: Visit the SSS official website

Go to the home page. At the center, you will see the member login, or employer login. Just below the Submit button, you will see the “Forgot User ID or Password link?”
how to reset sss password online

Step 2: Go to the Forgot User ID or Password

You will then be redirected to the forgot user ID/password page.
You need to type in the 12-digit CRN (Common Reference Number) or your 10-digit SS number on the space provided. Just choose between the two as you cannot input both at the same time.

Also, type the respective numbers excluding the dash (-). Otherwise, it will result in an error.
forget my sss PINAfterward, type in the captcha code on the given field. The code is case sensitive so type the exact word as it will result in an invalid captcha if you did not input the appropriate case for each character.

Step 3: Check your Email for the SSS Password Reset Notification

After a few minutes, you need to check your email address (the one you used to register your SSS number online) for the password reset request link. The link is good for one-time use and is valid for 120 hours only.
sss password sent to email

Note: You do not need to reply to the email as it is system-generated.

Step 4: View Your Forgotten User ID, then Reset Your SSS Password

As you notice, SSS also shows your forgotten User ID. You only need to type in your preferred password in the first appropriate space. Confirm your password by typing it again on the second appropriate space.

Log in with your SSS Online Account using your new password and check your email for the notification that you have successfully updated your password. Congratulations!
sss change password notification
Take note of the sss password expiration date, which you can see at the upper right side portion of the webpage. password expired

What is SS Number and Where to find it?

SS Number is a lifetime membership number issued by the Social Security System. The latter is a government institution in the Philippines in charge of the social insurance program of privately employed personnel, and those who are in the informal sectors working as self-employed, and voluntary members.

If you are already an SSS member, you can check the copy of your SS E-1 form. You can find your number on the upper left side.

If for some reason, you also forget your SSS number then, I suggest you visit any SSS branch near your location to help you retrieve it. Just bring a company or government-issued IDs to help the SS personnel validated your identity quickly.

What is CRN and Where to find it?

CRN or Common Reference Number serves as the link for your respective ID numbers such as Philhealth, Pag-IBIG (HDMF), SSS, and GSIS.

You can find your CRN at the front upper right side of your UMID ID card. It is a 12-digit number issued by SSS for privately employed individuals or issued by GSIS for government-employed personnel when they apply for their respective UMID ID. UMID card Philippines sample

Do you need an Assistance in recovering your SSS information?

You can send an email to for assistance. Indicate your complete name, birth date, SS number or CRN (common reference number).

How to Keep Your SSS User ID and Password Safe?

Due to tons of online application that requires login information, you sometimes forgot to keep track of all your usernames and passwords. The good news is there are ways to keep all of them safe and secure.

For SSS user ID and password in particular, I would suggest that you write them down at the back of your SS form E-1, or on a piece of paper. Write also your email and password you use to register your account, including your sss password expiration date. In that way, you will know when to update your login details. What you need to do next is to put them on a safe and secure part of your house.

Alternatively, you can make a folder where you collate all of your important documents. So that if you forgot your login details again, you can easily retrieve it back without any hassle.
This suggestion may be unimportant.

However, doing this is a lot easier than visiting any government branch in the Philippines because you forgot your permanent membership numbers or login details. Just like you, I occasionally forgot my email, my SSS user ID, and password. However, I’ve finally learned my lesson and decided to write everything on a piece of paper.

in Philippines Gov Services Guides
43 comments… add one
  • ALbert Santos

    Na forgot po kasi Yung password nang aasawa ko… Anu dapat gawin

    • Matt

      Hi Albert, You can follow the instruction in the post to recover your SSS password.

    • Anne kleen

      Hello po . Nalimutan ko po kc ang email ko na na register ko sa sss iba na po tong email na gamit ko pakitulungan po ako salamat po

      • Matt

        Hi Anne, if you forgot the email that you use during the registration of your sss number online, I think the best way is to visit an sss branch to assist you in updating your details on their database.

  • Anthony Firma

    Pano PO mag register ng payroll account number(BPI) for sss. Ano PO dapat gawin?

  • coco

    Hi! Not sure if there was an update to SSS’s website, but instead of asking for the CRN/SSS number, they’re asking for Employer/HR number. Tried inputting my CRN and SSS number anyways but neither of them worked.

    • Matt

      Hi Coco, I think they are updating their website and are currently dedicated only to employers to apply for the Small Business Wage Subsidy (SBWS) program on behalf of their employees. You can register your existing SSS number online after they enable other members to access their website.

    • Eutiquiano Flandez jr

      Paano po ako mag karoon ng sss password para ako magka loan sa sss po.salamat

      • Matt

        You need to register your existing sss account online in sss official website. Once you are registered, you can apply for a loan online.

  • k cerv

    its asking for the employer crn, i tried it and no email received
    with the many employees under an employers CRN how will they know.?

    • Matt

      Currently, the SSS website is dedicated only to SSS members who are employers. Hopefully, soon they will also allow members to login with their respective accounts.

  • Arjay galope sena

    For got user ID and password

    • Matt

      Hi Arjay, you can follow the walkthrough in the post.

  • Eloisa Villegas

    block ang password due number of times entered..
    Pls guide us to reset password

    • Matt

      Hi Eloisa, you can follow the instruction I’ve included in the post to retrieve your sss password.

  • gracie

    I already forgot my password to my SSS online , I tried to reset it but I no longer have any access to the email where the reset link will be sent. Is there anyway fro me to get it reset without me going to the SSS office?

    • Matt

      The other way is you need to remember the password of your previously registered email with sss.

      Try to send them an email regarding your concern.

  • Charlz

    Ongoing update pa din sila ng website nila? Paano ako mkakakuha ngayon ng PRN para makapagbayad na ako ng contribution? Nag email ako sa kanila wala din reply.

    • Matt

      I think sa friday up na yung site. Antay na lang po tayo ng konti.

  • NiloSipat

    please help me.i forgot my password and user id

    • Rey M

      Forgot UMID pin..please help..thanks

  • Richelle

    How to inquire my sss.?

  • Kerry Ramos

    Hi always prompt po ay incorrect SS number, tried including dash (-), system wont allow me to key it in. Can you help me thanks

  • Lovely

    I tried to emailed my concern four times but they did not response.please help. It’s about reset username and password and para ma.update yung bago ko na email add

  • bernan cordovez bardon

    gud pm po mam and sir,how can i recover my user id and password?

    • Matt

      Hi Bernan, You can follow the instruction in the post.

  • Anj E

    I don’t know how did you do it but Ive been able to reset my passwords before. I emailed them a month a go and for the reason the system always prompts INVALID even if I did the exact same procedure. No one in SSS would reply to me regarding this so it has been a month that I am not able to check my account.

    • Matt

      Hi Anj E, you can give it a try now. SSS website now is a lot better as compared before. Follow the written instruction, or watch the video.

  • hart villagomesa

    hi my account got locked until i remembered my username and password. can you please unlock my account? i already emailed onlineserviceassistance @ but there was still no reply.

    thank you

    • Matt

      Hi Hart, You can follow the steps in the post or watch the video.

  • Leonida Caranzo

    Hello hindi ako nkakareceive reply email from sss… Need ko user id and password ko as employer kc nd ako makabayad ng Monthly contribution

  • Jerickson Agaser

    Hi po , paano ko po marereset ung user id at password ko nalimutan ko Kasi ! Mag aaply Kasi ako calamity loan . Pls help me . Thank you

  • Amie D abesada

    Hi po.paano ko po marereset ang user id at password nalimutan q Kasi mag aaply po kasi aq sa salary help nman po
    Thank you.

    • Matt

      Hi Amie, the instruction is already in the post plus a walkthrough video to recover your sss password.

      • MA. Christina Pondoc

        Bkit po user id lang ang binigay ng SSS. Wala pong link na para maactivate ko yung account at mkpggawa ako ng password sa my SSS member account. Pls reply nmn po kung anu gagawin ko po.

  • ianbael

    I have not received any email to confirm my registration in sss to complete my registration. pls help.

  • Romel Baquio

    Bkt po wla prin confirmation tungkol CALAMITY LOAN ko? Pno ko po malalaman kung kelan ko mkukuha ung loan ko

  • joseph aranil

    nagpadala aq ng forgot password sa sss tapos na reset na pero tuwing mag log in aq lagi sinasabi invalid daw

  • jerome estaniel


    already request for reset password many times pero walang response sa email add na provided ko, dati pag nag request ako ng reset password minutes lang nasa email ko na, ano po kayang problem? upon checking yun pa din naman old email ang naka registered.


  • Erwinbienes

    already request for reset password many times pero walang response sa email add na provided ko, dati pag nag request ako ng reset password minutes lang nasa email ko na, ano po kayang problem? upon checking yun pa din naman old email ang naka registered.


    • Matt

      It happens to be also, what I did is just wait. If hindi talaga dumating after 1 day, request ulit ako ng sss password reset.

  • Pinky D.Berme

    How to create my user id

    • Matt

      You can do that by registering your existing sss number online if you haven’t done it already.

Questions? Suggestions? Comment Below!