I encounter a problem with my globe broadband DSL landline plan 1295 a few days ago. My globe broadband lost internet connection last Friday, August 6, 2011, at around 2:30 in the afternoon.
I thought it would only last for a few hours because based on my experience it normally happens with globe broadband. All I need is to restart the modem and wifi router and everything goes back into place after that.
After 6 hours of no internet connection, I decided to call their customer support at around 9 pm to report my concern. As expected their reply is “there is an ongoing system enhancement in my area” and they requested me to monitor the connection for 24hours.
For the whole Saturday, I do not have an internet connection. You know what, my globe broadband connection was back on Sunday at 8:30 pm.
Before I encounter the internet connection problem I normally have an average of 120 Kbps (Kilobytes per second) download speed and an average of 45 Kbps upload speed. I got curious if their excuse for having system enhancement is really true, so on Monday morning, I do some speed tests.
I use the Metro Manila server hosted by Skybroadband as my basis for testing. I do the test at various times, during peak hours which I think the net is congested, and off-peak hours during the time that there are few users.
Here’s my latest Globe broadband speed test:
Globe broadband speed test in the evening:
From the globe broadband speed test above, it seems there is really huge improvement from my internet connection. I honestly do not know if the increase in internet speed is caused by the “system enhancement.” Or I am just lucky that I got the high download and upload speed during my tests.
Anyway, if you are somehow undecided, you can make this as your reference if you want to subscribe to the Globe broadband plan.
I use smartbro, the fixed wireless on my home, and my tests range anywhere from 12kbs to 1 meg, but the fluctuations are huge. I download most of my movies from the internet, and the average movie takes at least 4 days, the average speed is less than 15kb per second. Is there ANY company here that offers TRUE broadband? Coming from the US, which I made the choice, so I have no one to blame, I was getting 25-30 mb per second on fiber.
I know there is fiber all over Ormoc City, but it appears that they either have not turned it on, or don’t know how to use it, for the price I pay monthly, these speeds from Smart are PATHETIC. Globe is even worse, if that were possible. PLDT is a great alternative if you want service one day of the week.
When using that site shown above to do speed tests, looking at the global averages, these companies should be ashamed of themselves. Not one of them has customer service, the technical staff know about as much about digital services as I know about quantum physics.
I used to install fiber systems, both interior backbone, or straight to the work station. I also installed outside plant, true laser single mode fiber. This was 10 years ago, I know the price of fiber has dropped dramatically. And if one of these companies would get off it’s butt, they could dominate the market with fiber, offering true broadband internet, HD tv, and phone, all on a single line. SKY is probably the only company with the intelligence to achieve this, but unless you live in Manila or Cebu, you have ZERO chance of getting their service.
All in all, the Philippines is pathetic when it comes to internet/TV services, charging diamond retail prices, for what amounts to lumps of coal.
it took 14 days to get my service back on with globe and i get a massive 17kps downloading. cant even listen to internet radio yet alone watch a news clip. my smart usb stick is faster and its not worth having either. now i know why they call it the land of thieves and thugs etc…
sa unang plan ko na wimax la kwenta pero nung ngchange plan ako sa dsl ng globe na 1mbps din ang ganda ng speed up tp 7mbps kpg sa speedtest tas download speed ko kadalasan like torrent asa 700kbps
Swerte nyo po sir Amiel. Ngayun kasi ang bagal na din ng plan 1Mbps nila.