4 Steps to Change or Reset Password for SSS Online Account

Password for SSS refers to a character string used by SSS Members to gain access to their Online Account.

A Password is a security feature of the SSS website to prevent unauthorized access to its Members’ Online Accounts. Entering the wrong Password five (5) consecutive times triggers the SSS website to disable access to the member’s Online Account. If this happens, users must perform a Password recovery process to regain access to their Online Account.

The Requirements for a Password are between 8 and 20 alphanumeric characters, the first character must be an alphabet, have no special symbols, and be different from the User ID.

The perfect example of a Password for SSS is “AbcSSSd10” because it complies with the password requirements set by SSS. An example of a weak Password is “aaaa1111” because it consists only of a few characters. The advantage of using a strong Password is it protects the SSS Member’s Online Account from unauthorized access. The security risk of using a weak Password in SSS is it allows unauthorized persons to easily guess the Password and access the Online Accounts of users.

SSS Password expires every 90 days (2.9589 months) which means Users are required to change it within 89 days (2.92602 months) of the last change. The time it takes to change or reset a Password is 2 minutes to 3 minutes.

To change or reset Password for SSS Online Account, visit the SSS website then tap the Forgot Password link to set a new Password using email or security questions. Below is a 4-step guide to reset your Password for your SSS Online Account.

Step 1: Visit the SSS website at www.sss.gov.ph

The official website of SSS is sss.gov.ph. Visit the website then go to the Member Portal at the homepage. You will see the Member Login Form on the left-hand side of the page. Below the Sign In button, you will see the “Forgot User ID or Password link.”

reset sss forgot password

Step 2: Tap the Forgot Password or User ID link

Once you tap the Forgot Password and User ID link, SSS shows you two options to reset your Password and User ID for your Online Account.

Choose between resetting your password using your registered email address or by answering the two security questions. Choosing the latter enables you to reset your SSS Password without your old email address.

Select either of the two choices then type your 12-digit CRN (Common Reference Number) or your 10-digit SS number in the space provided.

Afterward, type the captcha characters into the text box. The captcha is case-sensitive so type the exact word that you see in the image.
registered email address or answer security questions

Step 3: Check your Email for Password Reset Request Notification from SSS

Check the email that you used to register your SSS number online for the Password Reset Request link that SSS emailed you. The link is for one-time use only and is valid for 120 hours (5 days).
sss password sent to email

Step 4: Set a New Password, then View Your SSS User ID

As you notice, SSS also shows your forgotten User ID. You only need to type in your new preferred password in the first appropriate space. Confirm your password by typing it again in the second appropriate space.

Log in to your SSS Online Account using your new password. Afterward, check your email for the SSS Website Change Password that SSS emailed you. Congratulations!

How to Change or Reset Password for SSS Online Account using the SSS Mobile App

To change or reset the password for the SSS Online Account using the SSS Mobile App, follow these steps.

  • Step 1: Download and Install the SSS Mobile App on your Mobile Phone
  • Step 2: Open the SSS Mobile App then tap Forgot Password/User ID
  • Step 3: Choose between My Registered Email Address and Security Questions
  • Step 4: Input your SSS, or CRN number then tap Submit
  • Step 5: Check your Email for the Password Reset link and tap it
  • Step 6: Set a new Password for your SSS Online Account

How to Change or Reset Password for Employers’ Account in SSS

  • Step 1: Go to the SSS website at www.sss.gov.ph
  • Step 2: Tap the Employer link to go to the Employer Login Form
  • Step 3: Tap the Forgot User ID or Password link
  • Step 4: Enter SSS Employer/HR Number and captcha into the Password Reset Form then tap Submit
  • Step 5: Receive “Reset Your Password” link to the registered email address
  • Step 6: Change or Reset Password for SSS as Employer through the link

How to change or reset password for SSS Online Account without an Email Account?

To change or reset password for SSS Online Account without an email account, talk to a Customer Service Agent of SSS at the branch office.

How to Remember Your Password for SSS Online Account?

To remember your password for SSS Online Account write it on a piece of paper. Write on the same piece of paper your User ID, email address, and password you use to register your account. Afterward, put the paper in a safe and secure part of your house.

Watch the Video Demonstration to Change or Reset Password for SSS Online Account

The video below shows an actual demonstration of how to reset or change Password for SSS Online account.

What are the Other Methods to Unlock SSS Online Account?

The Other methods to unlock SSS Online Account are by sending an email to onlineserviceassistance@sss.gov.ph, retrieving login credentials, calling the SSS hotline, and visiting the SSS branch office.

in Philippines Government Services Guides



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