SSS has hotlines (telephone lines) in the Philippines and abroad that you can call to communicate with the customer service representative of the Social Security System. You should call these SSS hotlines during office hours from 8 AM to 5 PM, Mondays to Fridays (except on Public Holidays).
Through these hotlines, you can inquire about updates on your benefits claims, loan status, and registration status, or when you are unable to access your sss account online. In this way, you do not need to travel for hours to get to a satellite office from nearby cities for your sss-related questions.
When you call these SSS telephone lines the customer service staff will ask for your information to verify your identity and will ask about your concern. So, before you call their hotline, ensure that you have the necessary supporting documents at hand. For example, you can prepare your UMID ID card, CRN, birth certificate, marriage contract, and/or transaction number.
Please exercise patience when you call the hotlines. It may take time for the sss customer representatives to answer your call because they are also attending to the concerns of other members. It is also advisable that you prepare the questions that you want to ask beforehand. It will help you to have a smooth conversation with the SSS Customer Service Representative.
New SSS Hotlines in the Philippines
You can call these hotline numbers using your PLDT or Globe landline as well as your Smart and Globe cellphone numbers. Choose whichever is convenient for you. For example, if you do not have a landline then call them using your cellphone or vice versa.
- For Landline users dial 81455
- For mobile phone users dial 1455
- Toll-Free Number: 1-800-10-2255777
Tip: You can also connect with SSS via their official social media accounts. You can follow them on www.facebook.com/SSSPh, twitter.com/PHLSSS, and www.instagram.com/mysssph/.
SSS Toll-Free Telephone Numbers Abroad
These are the list of international toll-free telephone numbers that you can dial to communicate with an SSS customer representative.
Dial these respective toll-free telephone numbers if you are working as an OFW in the following ASEAN countries:
- Hongkong: 001-800-0225-5777
- Singapore: 001-800-0225-5777
- Malaysia: 00-800-0225-5777
- Taiwan: 00-800-0225-5777
- Brunei: 801-4275
Dial these telephone numbers if you are an Overseas Filipino Worker in these middle eastern countries:
- Qatar: 00800-100-260
- United Arab Emirates (UAE): 800-0630-0038
- Saudi Arabia: 800-863-0022
- Bahrain: 8000-6094
Dial these toll-free numbers for Filipinos working in these two European countries:
- Italy: 00-800-0225-5777
- UK: 00-800-0225-5777
How to Find the Customer Service Hotline of Specific SSS Office
To find the telephone number for a specific sss branch go to the SSS website and then proceed to “Branch Directory.”
From there you can select your “Region” such as NCR, Luzon, Visayas, Mindanao, or Foreign. Afterward, select the province or city of your location.
In my example in the photo, I select “Luzon” as my region, then I select “Calamba” as the branch location. Based on the information that I input, SSS shows the address, telephone numbers, and email addresses of their SSS branch in Calamba.
If you are residing overseas. Select “Foreign” under Region. Afterward, select the country of your location to see the address and contact details of the sss office in your country.
Can I Inquire with SSS via Text Message?
Yes, you can inquire with SSS via SMS. To do so, open your SMS app on your smartphone then type a series of SMS codes. Afterward, send it to 2600.
Does SSS have Offices Abroad?
Yes, SSS also has branches abroad. You can find the SSS satellite offices overseas either in the Philippine Embassy or in the Philippine Overseas Labor Offices (POLO) of the host country.