New SSS Customer Service Hotline Lists [2022]

When there is no SSS satellite office in your city or province that you can visit. Your other option is to call the SSS Hotlines for you to talk or chat with their customer service representative. They are happy to assist you during office hours from 8 AM to 5 PM, Monday to Friday (except on Public Holidays).

You can inquire by phone about updates on your benefits claims, loan status, and registration status, or when you are unable to access your my.sss account. In this way, you do not need to travel for hours to get to a satellite office from nearby cities for your sss-related concerns.

The SSS customer service staff will ask for information to verify your identity and will ask about your concern. So, before you call their hotline, ensure that you have the necessary supporting documents at hand. For example, you can prepare your UMID ID card, CRN, birth certificate, marriage contract, and/or transaction number.

Please exercise patience when you call their hotlines. It may take time for the sss customer representatives to answer your call because they are also attending to the concerns of other members. It is also advisable that you prepare the questions that you want to ask beforehand. It will help you to have a smooth conversation with the SSS Customer Service Representative.

New SSS Hotlines in the Philippines 2022

You can call these hotline numbers using your PLDT or Globe landline as well as your Smart and Globe cellphone numbers. Choose whichever is convenient for you. For example, if you do not have a landline then call them using your cellphone or vice versa.

  • For Landline users you can dial 81455
  • For mobile phone users, you can dial 1455
  • Toll-Free Number: 1-800-10-2255777

Tip: You can also connect with SSS via their official social media accounts. You can follow them on www.facebook.com/SSSPh, twitter.com/PHLSSS, and www.instagram.com/mysssph/.

SSS Toll-Free Telephone Numbers Abroad

If you are an overseas Filipino worker who is currently living abroad. These are the international toll-free numbers that you can dial to get in touch with an sss customer representative.

You can call these respective toll-free telephone numbers if you are working as an OFW in the following ASEAN countries:

  • Hongkong: 001-800-0225-5777
  • Singapore: 001-800-0225-5777
  • Malaysia: 00-800-0225-5777
  • Taiwan: 00-800-0225-5777
  • Brunei: 801-4275

You can dial these telephone numbers if you are an Overseas Filipino Worker in these middle eastern countries:

  • Qatar: 00800-100-260
  • United Arab Emirates (UAE): 800-0630-0038
  • Saudi Arabia: 800-863-0022
  • Bahrain: 8000-6094

These are the toll-free numbers for Filipinos working in these two European countries:

  • Italy: 00-800-0225-5777
  • UK: 00-800-0225-5777

SSS also has branches abroad. You can find their overseas satellite offices either in the Philippine Embassy or in the Philippine Overseas Labor Offices (POLO) of the host country. If you are residing in countries not listed above then you should visit their satellite offices abroad.

How to Find the Customer Service Hotline of Specific SSS Office

If you want to find the telephone number for a specific sss branch. You can go to the SSS website then proceed to “Branch Directory.”

sss branch directory location

From there you can select your “Region” such as NCR, Luzon, Visayas, Mindanao, or Foreign. Afterward, select the province or city of your location.

sss hotline

In my example in the photo, I select “Luzon” as my region, then I select “Calamba” as the branch location.  Based on the information that I input, SSS shows the address, telephone numbers, and email addresses of their SSS branch in Calamba.

Read also: How to Use the Text SSS Service and SMS Codes List

If you are residing overseas. Select “Foreign” under Region. Afterward, select the country of your location to see the address and contact details of the sss office in your country.

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