When there is no sss branch in your city or province, your other option is calling the sss hotline numbers to talk to their customer service representative. They are happy to assist you during office hours from 8:00 am to 5:00 pm, Monday to Friday (except public holidays).
You can inquire by phone about updates on your benefits claims, loan status, registration status, or when you are unable to access your my.sss account. In this way, you do not need to travel for hours to get to a satellite office from nearby cities for your sss-related concerns.
The customer service staff will ask for information to verify your identity and will ask about your concern. So, before you call their hotline make sure that you have at hand the necessary supporting documents.
For example, if you do not know your sss number, then the possible supporting document that you need to prepare is your birth certificate, CRN or UMID ID card. If your concern is “change of status” from single to married then the possible supporting document is your marriage contract. The last example is if you will inquire for an update about your “member data change request” then you need to prepare your transaction number.
Please exercise patience when you call their hotlines. It may take time for the sss customer representatives to answer your call because they are also attending to the concerns of other members. It is also advisable that you prepare the questions that you want to ask beforehand. It will help you to have a smooth conversation with the sss personnel.
New SSS Hotline Numbers in the Philippines
You can call these hotline numbers using your PLDT or Globe landline as well as your Smart and Globe cellphone numbers. Choose whichever is convenient for you. For example, if you do not have a landline then call them using your cellphone or vice versa.
- For Landline users you can dial 81455
- For mobile phone users, you can dial 1455
- Toll-Free Number: 1-800-10-2255777
Tip: You can also connect with SSS via their official social media accounts. You can follow them on www.facebook.com/SSSPh, twitter.com/PHLSSS, and www.instagram.com/mysssph/.
SSS Toll-Free Telephone Numbers Abroad
If you are an overseas Filipino worker who is currently living abroad. These are the international toll-free numbers that you can dial to get in touch with an sss customer representative.
You can call these respective toll free telephone numbers if you are working as an OFW in the following ASEAN countries:
- Hongkong: 001-800-0225-5777
- Singapore: 001-800-0225-5777
- Malaysia: 00-800-0225-5777
- Taiwan: 00-800-0225-5777
- Brunei: 801-4275
You can dial these telephone numbers if you are an Overseas Filipino Worker of these middle eastern countries:
- Qatar: 00800-100-260
- United Arab Emirates (UAE): 800-0630-0038
- Saudi Arabia: 800-863-0022
- Bahrain: 8000-6094
These are the toll-free numbers for Filipinos working in these two European countries:
- Italy: 00-800-0225-5777
- UK: 00-800-0225-5777
SSS also has branches abroad. You can find their overseas satellite offices either in the Philippine Embassy or in the Philippine Overseas Labor Offices (POLO) of the host country. If you are residing in countries not listed above then you should visit their satellite offices abroad.
How to Find the Telephone Number of Specific SSS Branch
If you want to find the telephone number for a specific sss branch. You can go to sss website then proceed to “Branch Directory.”
From there you can select your “Region” such as NCR, Luzon, Visayas, Mindanao, or Foreign. Afterward, select the province or city of your location.
In my example in the photo, I select “Luzon” as my region, then I select “Calamba” as the branch location. Based on the information that I input, SSS shows the address, telephone numbers, and email address of their SSS branch in Calamba.
If you are residing overseas. Select “Foreign” under Region. Afterward, select the country of your location to see the address and contact details of the sss office in your country.