How to Regain Access to a Locked SSS Account? [4 Methods]

To Regain Access to a Locked SSS Account, email SSS, retrieve the Login information online, call SSS telephone numbers, or visit an SSS branch office. The fastest and simplest way to regain access to a locked SSS Account is to visit the SSS branch office.

Locked SSS Account means the SSS Account is temporarily inaccessible to the account owner. The reason SSS locked out your Account is you input wrong login information five (5) consecutive times. The SSS website’s cybersecurity feature detects the multiple failed login attempts as suspicious and your account is compromised. As a result, SSS locks your account to keep your personal information safe from unauthorized persons.

When the SSS website locks your account, it is only temporary. You will regain access to your locked SSS Account once you prove your identity with SSS.

Below are the 4 ways to unlock your SSS Account when SSS locks it.

1. Email SSS at

To unlock your locked SSS Account without the old email account, using your newly created email account, compose an email containing your complete name, SSS Number, date of birth, details of your concern, scanned SSS ID, or 2 valid IDs, then email it to

Below are 3 steps for you to recover your online password manually.

Step 1: Write an Email to SSS for user ID and Password reset

The email should include the following personal details such as your full name, sss number, date of birth, and details of your concern.

You should also attach a photo of your SSS ID or 2 valid identification cards showing your photo and signature. If possible, attach also a screenshot of the error/concern that you encounter. The details of your concern should be about unlocking your SSS account.

Step 2: Send the email to SSS Online Services

Based on the Philippine Social Security System Facebook page at, you must email it to with the personal details indicated in step 1.

Step 3: Receive a Reply from SSS

The time it would take for respective SSS personnel to reply to your email depends on the number of members the latter is also addressing.

Here is the reference:
unlock your sss account without emailwithout email sss username password unlockThis process takes time because for sure SSS will also need to attend to the concerns of other members so please be patient.

2. Retrieve Login Information at the SSS website

To unlock your locked SSS account by retrieving your login information, go to the SSS website,  tap the “Member” link under Portals, tap the “Forgot User ID or Password” link, select between “My Registered Email Address,” or “Security Questions” to retrieve your login credentials.

The Examples of security questions that you have to answer to unlock your SSS account are below.

  • In what town or city was your first job?
  • In what town or city did you meet your spouse or partner?
  • What are the last six digits of your driver’s license?
  • What is the nickname of your favorite boss?
  • What is the nickname of your mother?
  • What is your first pet’s name?

Afterward, check your registered email for the link to unlock your login details.

3. Call the SSS telephone numbers at 1455

To unlock your locked SSS Account by phoning the SSS telephone numbers, using your telephone line (landline) dial 1455, or using your mobile phone dial 1-800-10-2255777.

In the Philippines, call SSS by dialing 1455 using your landline. If you are located outside of the Philippines, use your mobile phone and dial their international toll-free number at 1-800-10-2255777.

SSS also has international toll-free numbers for Filipinos residing in the countries below.

  • Hongkong: 001-800-0225-5777
  • Qatar: 00800-100-260
  • Italy: 00-800-0225-5777
  • Singapore: 001-800-0225-5777
  • UAE: 800-0630-0038
  • UK: 00-800-0225-5777
  • Malaysia: 00-800-0225-5777
  • Saudi Arabia: 800-863-0022
  • Taiwan: 00-800-0225-5777
  • Bahrain: 8000-6094
  • Brunei: 801-4275

4. Visit an SSS branch office

To unlock your locked SSS Account at the branch office, go to the nearest satellite office, and show your two valid IDs to the SSS employee in charge to confirm your identity, then request them to unlock your locked SSS account.

This is the fastest and surest way to unlock your SSS account is directly at the SSS branch office. The SSS staff will assist you in updating the information in your account. This includes updating your login credentials, valid email address, and mobile phone number.

How to Reset Password for SSS Online Account?

To Reset your Password for SSS Online Account, visit the official website of SSS at Go to the “Member” link located under “Portals.” At the Member Login page, tap the “Forgot User ID or Password” link. Reset your SSS Password either by using your registered email address or by answering security questions.

How to Lock Your SSS Account?

To lock your SSS User Account, type the wrong login credentials 5 consecutive times. It will trigger the SSS website to lock your account.

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