You need to update your monthly income in philhealth before you can generate a spa or Statement of Premium Account. Here are the steps to update your monthly income online.
If you want to pay your philhealth contribution online via the different accredited payment partners. You need to first generate your statement of premium account (spa) at the philhealth website.
Now, if you did not update your monthly income in their database. A message that says “SPA generation cannot proceed, please update member’s monthly income” will appear.
This just means that you cannot access the online payment option. Unless you update your monthly income.
Fortunately, you can update the said information online in 3 simple and easy steps. This is by sending a properly filled up philhealth member registration form (pmrf) to the official email address of the government institution.
3 Steps to update your monthly income on Philhealth website
Step 1. Download the PMRF form on philhealth website
Go to www.philhealth.gov.ph and proceed to “Downloads” located at the green navigation bar.
At the download page under go to forms. Under “Membership” download the Philhealth Member Registration Form (PMRF).
Step 2. Fill up the pmrf form completely with your monthly income
The pmrf form is in pdf format. You can fill it out using a pdf editor or you can print it and fill it out manually. Afterward, you can scan it and save it to a new file.
You need to write in upper case letters. The details that you need to input in the form including but not limited to your complete name, address, date of birth, philhealth number, citizenship, gender, list of dependents, and your preferred Konsulta provider. Since you want to update your monthly income, tick the box for “Updating/Amendment” found on the upper right-hand side of the form.
Step 3. Send the file to the designated philhealth email address
Philhealth’s designated email address for updating your monthly income is actioncenter@philhealth.gov.ph.
The subject of your email should contain the following: PHIC MEM INCOME UPDATE your complete name Province/Region
Example: PHIC MEM INCOME UPDATE JUAN DELA CRUZ LAGUNA
Afterward, what you need to do next is wait. PhilHealth needs to attend to other member’s concerns so please be patient with them.
Once PhilHealth has updated your monthly income, you can now generate your spa via the latter’s online platform.
thank you so much!! really helpful :)
Hi Arvie, you are most welcome!
very helpful and easy to follow.
thank you
Thank you for your appreciation.
Thank you very much!
Do they really update or check the emails? It has been almost a month since I sent them an email yet I am unable to see any updates on my online Philhealth records.
Should I write them another email?
Hi Soren, you can do that!
Great information by the way, inspite the fact of a lack of reply from the Government agency :(